Return Policy

WYNN AT HOME

REFUND POLICY

AT WYNN AT HOME, THE HEALTH AND SAFETY OF OUR STAFF AND CUSTOMERS IS OUR TOP PRIORITY. WE RESERVE THE RIGHT TO REFUSE ANY RETURN IF WE DETERMINE, IN OUR SOLE-DISCRETION, SUCH RETURN TO BE UNSAFE FOR HANDLING. PLEASE CONTACT SERVICE@WYNNATHOME.COM WITH ANY RETURN/REFUND REQUEST FOR APPROVAL.

  • Orders may not be modified, cancelled or changed in any way and, unless a return or exchanged is applicable per this Policy, all sales are final once order has processed. Please review your order confirmation upon receipt, and immediately contact service@wynnathome.com with issues. 
  • Wynn Dream Bed orders are final and cannot be cancelled, modified, or returned once order has been processed. Please review your order confirmation upon receipt, and immediately contact us with issues. Dream Beds are a custom production piece and production delays may occur beyond our control.
  • Wynn at Home is not responsible for any shipping delays caused by third-party freight (such as FedEx/UPS). 
  • International orders - Customers are responsible for shipping and handling costs as well as all customs duties/taxes incurred on international orders. International return shipping will only be accepted upon request and will be at the customer’s expense.
  • Brands including Aerin, Artika, Assouline, Baccarat, Qlocktwo, Michael Aram, Taschen, mineral pieces, and store exclusives may adhere to different return and exchange terms than those listed here. Contact us with any questions.

 

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RETURNS

ALL PILLOWS, ROBES, AND DREAM BEDS ARE NON-RETURNABLE AND NON-REFUNDABLE. 

Other applicable items may only be returned within 30 days of purchase if the product(s) is/are 

  • Unopened;
  • Unused;
  • Unwashed;
  • Free of hair, stains, odors including perfume, and any damage, and
  • With all original packaging intact. 

Any item returned that does not meet the above criteria will be considered unreturnable and will be returned to you without refund.

Applicable refunds or store credits are available within 30 days from date of purchase. If more than 30 days have elapsed since date of purchase, the item may not be returned, or exchanged and a refund/credit is not available.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To complete your return, we require a receipt or proof of purchase. 

Customers shipping internationally who are approved for a return are responsible for all shipping/customs/duties/ and other charges associated with returning such item(s) to us. 

Please contact service@wynnathome.com with return requests or questions. 

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RECEIVING REFUNDS
Once your return is received and inspected, you will receive an email notifying you of the approval or rejection of your refund.

If the return is approved, then your refund will be processed, and a credit will be applied to your original method of payment, within 10 days.


If you believe that you haven't received a refund as expected, first check your bank account.
Next contact your bank. There is often some processing time before a refund is posted.
Next contact your credit card company, it may take some time before your refund is officially posted.

If you've done all of the above and you still have not received your refund, please contact us at service@wynnathome.com including your order number and return confirmation.

GIFT REFUNDS (if applicable)
If the item wasn’t marked as a “gift” when purchased, or the purchaser had the order shipped to themselves to gift to you later, we will send a refund to the purchaser and he or she will be notified.

SALE ITEMS (if applicable)
Sale items are final and will not be refunded. Only regular priced items may be refunded. A store credit may be issued for applicable sale item returns.

EXCHANGES (if applicable)
We only replace items if they are defective or damaged upon delivery. If you would like to exchange an item for an identical item, send us an email at service@wynnathome.com.

Shipping costs are non-refundable and re-shipping charges may apply.

Depending on where you live, the time for an exchanged product to reach you may vary.

If you are returning an item priced above $75, please consider using a trackable shipping service or purchasing shipping insurance. A refund or exchange will only be honored upon receipt of a returned item and we do not guarantee that we will receive your returned item.

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WYNN DREAM BED TERMS

  • Due to federal and state laws, subject to limited exceptions, mattresses and box springs are non-returnable and non-refundable. 
  • Wynn Dream Beds are a custom product line and may require approximately 4-6 weeks for construction and delivery. Please note production delays beyond the listed timeline may occur and are beyond our control. Custom orders may incur additional production time. Orders may be cancelled within 7 days of purchase if production/shipping preparation has not begun, after which all sales are final.
  • When used with a Sealy box spring or qualified platform bed, each Wynn Dream Bed is accompanied by a 10-year warranty from Sealy. If, after inspection, the product is found to be defective by Sealy’s standards and as determined in our sole-discretion, will be offered per Sealy’s terms. 
  • All regular deliveries are made Monday through Friday, 8am to 5pm (an adult must be available during a 4-hour delivery window). Any requests for delivery after 5pm or on Saturdays may require a $325 after-hours fee.

 

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